At CertifiedBLK.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and easy return process.
Eligible Returns
The following items are eligible for return within 30 days of the original purchase date:
- Defective or damaged products
- Products that are different from the description on our website
- Unopened and unused products in their original packaging
Return Process
To initiate a return, please contact our customer service team at support@CertifiedBLK.com. Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return. All returns must be accompanied by the original order information and the RA number.
Refunds
Once we receive the returned item and confirm that it is eligible for return, we will process a refund to your original method of payment. Refunds may take up to 10 business days to be processed and posted to your account.
Exclusions
The following items are not eligible for return:
- Products that have been opened or used
- Products that are not in their original packaging
- Custom or special order items
Contact Us
If you have any questions or concerns regarding our Return Policy, please contact us at support@CertifiedBLK.com.
Last updated on: 2023-02-02
